RECRUITMENT

We are looking for Customer Advisors to join our Contact Centre team. This is a fixed term contract 8- 16 hours a week until September 2025, additional hours will be available subject to business needs.   This role will include combination of home working and office based working in our Head office.   As a Customer Advisor in the Contact Centre, you will be the first person that our customers talk to, so it is vital that you make a positive and lasting impression whether on the phones or via email. As a Contact Centre Agent your knowledge of our products and services are key, engaging with our customers by giving them compelling reasons to choose Red Funnel.   You will be working as part of a fast-paced and supportive team. 3 weeks of full training from our experienced colleagues will be provided at our Head Office in Southampton.   Hours will be on a rolling rotation and will require applicants to have flexibility to include shifts at weekends and evenings.    Who are we looking for: * An excellent telephone manner A passion for delivering excellent customer service * Excellent organisational skills A desire to succeed in your role.

We are looking for enthusiastic people to join our Passenger Operations team for the summer season in the role of On Board Services Crew. This contract is expected to start mid-March and end in October 2025, and is an exciting opportunity for you to work alongside a fantastic team, becoming a vital part of the operation as a member of the ship’s crew! You’ll be working in a unique and busy environment, with one of the most beautiful backdrops in the world, attending to the needs of our passengers and primarily taking care of their safety.   We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.   What are we looking for in a candidate?   Enthusiasm Passion for delivering first class customer service* Excellent teamwork skills A desire to succeed* A safety conscious mindset The ability to work well under pressure* Exceptional timekeeping and reliability   Working Conditions:   * This is a 39.5 hours per week role on a rolling 4 on 4 off working pattern. * Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle). All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight. Length of shifts will vary from 9.25 hours to 12.25 hours.  Hours vary from early, late and night shifts. Employee’s may occasionally be required to work in other areas of the business.  A flexible approach to work and shift patterns is required.   What benefits are included?   *         Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery! *         75% off South West Trains – gig in London? We’ve got you covered with this great discount! *         Food and drink provided on shift. 50% off when not on duty. *         Access to Perkz – offers and savings on loads of household names! *         50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight! *         Free car parking during work. *         Free access to WeCare – a 24/7 online GP, mental health support and virtual wellbeing tool. *         Free access to a 24/7 employee assistance programme (EAP).   What training is included?   A wide range of training and development courses are provided (and required) as part of this role, including:   *         Level 2 Food Hygiene Safety Certificate *         STCW Personal Sea Survival Techniques *         Fire Awareness and Practical Fire Extinguishing Training *         STCW Crowd Management *         COSHH Certificate *         Manual Handling Certificate *         Food Allergens Awareness Certificate *         Alcohol Licensing Law Certificate   You will also have access to our Learning Management System, which contains a vast library of online development courses, training and playlists!   I’m in! What’s the criteria to apply?   *         Applicants must be aged 18 or over. *         Applicants must be able to get to and from work for very early starts and late finishes. *         Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain. Further information can be found here: https://www.gov.uk/seafarer-medical-certificates *         Applicants will preferably have a good standard of education as the role will involve cash handling. *         Applicants should have good experience working in customer service and a fast-paced catering environment. *         Applicants should be able to work well under pressure and intuitively.