RECRUITMENT

At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team.     We love what we do,  Customer Service is our passion and Safety is our priority.  There aren’t many jobs where you get to serve customers whilst sailing on one of the most beautiful backdrops in the world, and still get to go home to your family and friends after every shift.   Our values are key to us and we strive to embody Professionalism, Ambition and to be Caring and Friendly in all that we do. Our ships carry in excess of 3 million passengers each year and we are proud to be the gateway to the Isle of Wight. Our on-board outlets offer hot food, quality coffee and a range of tasty snacks, day and night, and can cater for up to 800 passengers per sailing.   We are currently looking for a full time On-Board Services Officer to join the Passenger Operations team on a fixed term basis. You will be working as part of a diverse and unique team on board our raptor class ferries, providing and managing the delivery of a first-class service to our customers, looking after their safety and proficiently leading the Passenger Operations team in the event of an emergency.   Working under the guidance and instruction of the Passenger Operations Manager and Ship’s Master, this fast-paced but exciting role is responsible for managing the performance and day-to-day duties of the Passenger Operations team on board, ensuring that health and safety is never compromised, and the multi-site food, beverage and retail facilities are running smoothly and profitably in line with demand and the commercial strategy. You will be working collaboratively with other departments on board and ashore, to ensure the ships operate in line with resourcing requirements whilst ensuring that the ship’s accommodation is continually maintained to the highest standards.   Applicants should have good management and leadership experience within a high-volume customer-orientated and preferably food and beverage/ retail environment, together with excellent communication and interpersonal skills and commercial acumen.   Hours are 41 hours per week (average), worked on a rostered 4 days on 4 days off shift pattern, including bank holidays, varying between early starts, late finishes, and night shifts.   Applicants for this role should possess or be willing to undertake the following certification:   *         A valid ENG1 certificate *         Raptor Safety Familiarisation Stage 1-4 *         Level 2 Food Hygiene Certificate (minimum), Level 3 preferred *         STCW Medical First Aid Proficiency at Sea with AED Training *         STCW Personal Sea Survival Techniques If you are an enthusiastic, passionate and safety conscious individual, with a desire to succeed and the ability to work well and lead a team under pressure, apply now!

At Red Funnel, we’re proud to be Wonderfully Different - and so are our people! If you’re looking for a role where individuality is celebrated and every day brings something new, you’ll feel right at home here. We believe in fresh thinking, genuine care and doing things with heart, personality and purpose. If that sounds like you, we’d love you to join our team.    We are looking for enthusiastic people to join our Passenger Operations team in the role of Services Assistant within our Terminals. This is a new and exiting opportunity for you to work alongside our fantastic team. You'll be working in a unique and busy environment, attending to the needs of our passengers and primarily taking care of their customer service needs.   We offer excellent training, a sense of belonging and a full benefits package to the applicants who impress us with their customer service skills and all round enthusiasm to develop.   What are we looking for in a candidate?   - Enthusiasm   - Passion for delivering first class customer service   - Excellent teamwork skills   - The desire to succeed   - A safety conscious mindset   - The ability to work well under pressure   - Exceptional time keeping and reliability   Working Conditions:   - This is a fixed term contact until the end of September with various patterns and hours available   - Based within our Southampton departure terminals for the company's car ferry and high speed services   -  Length of shifts with range from 9 hours to 12 hours  - Hours will vary from early and late shifts   - A flexible approach to work and shifts patterns is required   What training is included?   - Barista coffee creation   - Level 2 Food Hygiene Safety Certificate   - Fire Safety Training   - COSHH Certificate   - Manual Handling Training   - Food Allergens Awareness   - Alcohol Licensing Law Training   You will also have access to our very own Red Funnel Learning Management System, which contains a vast library of online development courses, training and playlists!   What benefits are included?   - Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!   - 75% off South West Trains – gig in London? We’ve got you covered with this great discount!   - Food and drink provided on shift. 50% off when not on duty.   - Access to Perkz – offers and savings on loads of household names!   - 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!   - Free car parking during work.   - Free access to WeCare and BUPA Healthy Minds – 24/7 online GP, mental health support and virtual wellbeing tools.   - Free access to a 24/7 employee assistance programme (EAP).   I'm in! What's the criteria to apply?   - Applicants must be aged 18 or over   - Applicants must be able to get to and from work for early starts and late finishes   - Applicants will preferably have a good standard of education as the role will involve cash handling   - Applicants should have a good level of experience working in a customer service and fast-paced catering environment   - Applicants should be able to work well under pressure and intuitively        

At Red Funnel, Customer Service is our passion and Safety is our priority.   We currently have exciting opportunities to join our team as part time fixed term Customer Advisor in our Terminals on the Isle of Wight and Southampton until 31/08/2026. There are a variety of hours on offer to both suit the business and the candidate.    These roles are ideally suited to someone who is enthusiastic, energetic and able to give superb levels of customer services. You will be someone who loves being able to help others, and thrives in a customer facing environment. You will also be keen to take on a range of responsibilities, with a positive attitude and willingness to get stuck in! As we are a 24/7 business, the working hours in this role can vary over 7 days a week. It is key that your schedule will allow you to support these hours. This is a great opportunity for anyone looking for a fast paced, fun and outgoing role. There is chance for career opportunity, as well as other great benefits, including a company travel scheme.   What we are looking for : Have experience in Customer Service. Have an awareness of Health and Safety. Be computer literate. Able to work flexible hours - shifts consist of early/lates/nights Own transport Benefits include: Free foot travel/subsidised vehicle travel on our ferries. 75% off South West Trains :Gig in London that you can’t miss? Don’t sweat it! We’ve got you covered with a great staff discount on train travel. Perkz: Offers and savings on loads of household names. Free Car parking during work - Southampton side