We are currently looking for a Cabin Attendant to join our Hi-Speed passenger service team on a permanent basis. Working under the guidance and instruction of the Passenger Operations Manager and Marine Commanders, you’ll be a part of a small but unique team based on board our Red Jet catamaran vessels, with one of the most beautiful backdrops in the world attending to the needs of our passengers and primarily taking care of their safety. We offer excellent training, a life changing experience and a full benefits package to the applicants who impress us with their customer service skills and all-round enthusiasm to develop in this stimulating field.

This role involves overseeing the health and safety of all passengers and following protocols to respond in an emergency, as well as mooring duties, managing the boarding and disembarkation of the vessels, deploying the passenger gangway, checking and collecting tickets, offering a seamless food and beverage service, using the public address system to make announcements and maintaining the highest standards of cleanliness in the cabin. You will ideally have experience within a fast paced and customer-orientated environment, together with excellent communication skills and a friendly manner.

This role is offered on a 39.5 hours per week contract, worked on a 4 days on 4 days off rostered system. This includes bank holidays, and will vary between early, middle and late shifts.

What are we looking for in a candidate?

*         Enthusiasm

*         Passion for delivering first class customer service

*         Excellent teamwork skills

*         A desire to succeed

*         A safety conscious mindset

*         The ability to work well under pressure

*         Exceptional timekeeping and reliability

What benefits are included?

*         Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!

*         75% off South West Trains – gig in London? We’ve got you covered with this great discount!

*         Food and drink provided on shift. 50% off when not on duty.

*         Access to Perkz – offers and savings on loads of household names!

*         50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!

*         Free car parking during work.

*         Free access to WeCare – a 24/7 online GP, mental health support and virtual wellbeing tool.

*         Free access to BUPA Healthy Minds, our 24/7 employee assistance programme (EAP).

What training is included?

A wide range of training and development courses are provided (and required) as part of this role, including:

*         Level 2 Food Hygiene Safety Certificate

*         STCW Personal Sea Survival Techniques

*         STCW Proficiency in Medical First Aid with AED Training

*         Fire Awareness and Practical Fire Extinguisher Training

*         Crowd Management Certificate

*         COSHH Awareness Certificate

*         Manual Handling Certificate

*         Food Allergens Awareness Certificate

*         Alcohol Licensing Law Certificate

You will also have access to our very own Learning Management System, which contains a vast library of online development courses, training and playlists!

What are the working conditions?

*    Based afloat on any of the company’s catamaran fleet (Red Jet’s 6 and 7).

*    Shifts will predominantly start and finish in Southampton Terminal 2 but may also start and finish in West Cowes Terminal depending on operational requirements and where the employee resides.

*    Island resident employees will be expected to travel via the raptor ferries or stay in booked accommodation overnight to attend certain shifts on time.

*    Employee’s may be required to work in other areas of the business, such as on the raptor ferries and Terminal Outlets/ Ticket Office’s.

*    A flexible approach to work and working patterns is required.

I’m in! What’s the criteria to apply?

*         Applicants must be aged 18 or over. 

*         Applicants must be able to get to and from work for very early starts and late finishes. 

*         Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain. Further information can be found here: https://www.gov.uk/seafarer-medical-certificates  

*         Applicants should have a good standard of education as the role will involve cash handling. 

*         Applicants should have good experience working in customer service and a catering environment. 

*         Applicants should be able to work well under pressure and intuitively.