We are currently looking for a permanent On Board Team Leader to join our Passenger Operations team. This is an excellent opportunity to showcase your creativity and passion in leading a team to deliver First-Class Customer Service within a fast-paced and unique environment, attending to the needs of our passengers and primarily taking care of their safety.

Working under the instruction and guidance of the On-Board Services Officer, and as a crucial member of the ship’s crew, you will be responsible for supporting the smooth and profitable running of the Food & Beverage/ Passenger Services operation on board our ferries. This will include ensuring compliance with ship and food safety standards, controlling stock, overseeing food preparation, deliveries and merchandising, and effectively organising, motivating and developing your team.

You will need excellent problem solving and interpersonal skills, gained through significant experience within a front-line customer orientated environment at a supervisory level. A ‘hands on’, pro-active approach will be key to achieving the company’s goals and objectives, and the successful applicant will need to possess outstanding leadership skills to ensure the company’s values are personified within the team.

What are the working conditions?

*         Contractual hours are 41 per week average, working a 4 days on 4 days off shift pattern.

*         Shift duration is 9-12 hours, ranging between early, middle and late, including occasional night shifts.

*         Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle).

*         All shifts will predominantly start and finish in Southampton if you live mainland side, and East Cowes if you live on the Isle of Wight.

*         Employee’s may occasionally be required to work in other areas of the business.

*         A flexible approach to work and shift patterns is required.

What are we looking for in a candidate?

*         Enthusiasm

*         Passion for delivering first class customer service

*         Excellent teamwork skills

*         A safety conscious mindset

*         The ability to work well under pressure

*         Exceptional timekeeping and reliability

What training is included?

A wide range of training and development courses are provided (and required) as part of this role, including:

*         Level 2 Food Hygiene Safety Certificate

*         STCW Personal Sea Survival Techniques

*         STCW Personal Safety and Social Responsibility

*         STCW Elementary First Aid

*         Fire Awareness and Practical Fire Extinguisher Training

*         Crowd Management Training

*         COSHH Certificate

*         Manual Handling Certificate

*         Food Allergens Awareness Certificate

*         Alcohol Licensing Law Certificate

What benefits are included?

*         Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!

*         75% off South West Trains – gig in London? We’ve got you covered with this great discount!

*         Food and drink provided on shift. 50% off when not on duty.

*         Access to Perkz – offers and savings on loads of household names!

*         50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!

*         Free car parking during work.

*         Free access to WeCare – a 24/7 online GP, mental health support and virtual wellbeing tool.

*         Free access to a 24/7 employee assistance programme (EAP).

I’m in! What’s the criteria to apply?

*         Applicants must be aged 18 or over. 

*         Applicants must be able to get to and from work for very early starts and late finishes. 

*         Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain. Further information can be found here: https://www.gov.uk/seafarer-medical-certificates  

*         Applicants should have a good standard of education. 

*         Applicants should have proven experience in leading a team.  

*         Applicants should possess exceptional organisational skills within a fast-paced, preferably catering/ hospitality, environment.  

*         Applicants should have basic commercial acumen.